Frequently Asked Questions (FAQ) – Leaffify
1. Order & Payment
How do I place an order?
Placing an order at Leaffify is easy! Add the desired product to your shopping cart and proceed to the checkout page. There you can fill in your details and pay via our secure payment environment.
What payment methods do you accept?
We offer different payment methods so you can choose what suits you best:
- iDEAL
- Credit card (Visa, Mastercard, American Express, Maestro)
- PayPal
- Klarna (Pay Later)
- Google Pay
- Shop Pay
- Apple Pay
- Union Pay
Can I change or cancel my order?
Orders can be changed or cancelled within 1 hour after payment. Please contact us as soon as possible at info @leaffify .com .
2. Shipping & Delivery
What are the shipping costs?
- Free shipping on orders over €50
- For orders under €50, standard shipping costs of €5.95 apply.
How long does delivery take?
- Netherlands & Belgium: 1-3 working days
- Other EU countries: 3-7 working days
Can I track my order?
Yes, as soon as your order has been shipped, you will receive an email with a track & trace code , so you can track the package.
3. Returns & Exchanges
Can I return my order?
Yes, you can return your order within 14 days of receipt, provided the product is unused and in its original packaging.
How do I return my order?
Send an email to info@leaffify.com with your order number and the reason for return. You will then receive instructions for returning the product. After receipt and inspection, we will refund the amount within 5 working days .
Are there any costs associated with returns?
Return costs are at your own expense, unless the product is defective or incorrectly delivered. In that case, we will cover the costs.
4. Products & Warranty
Are Leaffify products safe to use?
Yes! All Leaffify products are carefully selected and meet the highest quality and safety standards. We put the safety of our customers first.
What if my product arrives damaged?
If your product is damaged upon arrival, please contact us immediately at info@leaffify.com , and include photos of the damaged product. We will ensure the issue is resolved promptly.
Do you have a warranty policy?
Yes, we offer a 6-month warranty on all products against manufacturing defects. Please feel free to contact us if you have any questions about the warranty.
5. Other
How can I contact Leaffify?
You can reach us by email : info@leaffify.com . We aim to respond within 24 hours on business days .
Do you have a question that is not listed here? Please feel free to contact us. Our customer service team will be happy to help you!
With this FAQ section we have tried to answer the most frequently asked questions from our customers. Do you have any questions? We are always here for you! 😊
